1.Introduction
Welcome to Sampurn Digital Academy ("Academy", "Company", "We", "Us", or "Our").
At Sampurn Digital Academy, we value the privacy, security, and trust of our students, prospective students, website visitors, mentors, instructors, business partners, and community members. This Privacy Policy explains how we collect, use, process, store, share, and protect information when you access our website, enroll in our courses, attend training sessions, participate in mentorship programs, join communities, communicate with us, or otherwise interact with our services.
We are committed to handling information responsibly and transparently while delivering educational services in the fields of:
- Digital Marketing
- Social Media Marketing
- AI Tools & Automation
- Web Development
- Career Development
- Professional Skill Development
- Business and Technology Training
This Privacy Policy should be read together with our:
- Terms & Conditions
- Disclaimer
- Refund & Cancellation Policy
- Student Code of Conduct
- Cookie Policy
By accessing our website or using any Academy service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2.Definitions
For the purposes of this Privacy Policy:
Academy
Refers to Sampurn Digital Academy and all related websites, applications, platforms, learning portals, communities, services, and educational programs.
User
Refers to any visitor, student, prospective student, parent, guardian, mentor, instructor, or individual interacting with Academy services.
Student
Refers to any individual enrolled in a course, workshop, mentorship program, webinar, training session, or educational service.
Personal Information
Refers to information that identifies or can reasonably identify an individual.
Educational Information
Refers to information relating to learning progress, assignments, projects, assessments, certifications, attendance, and participation.
Services
Refers to all products, courses, classes, communities, mentorship programs, workshops, consultations, webinars, events, digital resources, and educational offerings provided by the Academy.
3.Information We Collect
To provide educational services effectively, we may collect various categories of information.
Information You Provide Directly
When you contact us, register, enroll, or participate in Academy activities, we may collect:
Identity Information
- Full Name
- Date of Birth
- Gender (optional)
- Profile Photo (optional)
Contact Information
- Email Address
- Mobile Number
- WhatsApp Number
- City
- State
- Country
Educational Information
- Educational Qualifications
- Academic Background
- Current Course of Study
- Technical Skills
- Professional Certifications
Professional Information
- Current Occupation
- Employment Information
- Freelancing Experience
- Business Information
- Career Goals
- Industry Interests
Account Information
- Login Credentials
- Username
- Password (encrypted)
- Account Preferences
Providing certain information may be necessary to access Academy services.
4.Information Collected Through Forms
The Academy may collect information through:
Contact Forms
Information submitted when users request information or support.
Inquiry Forms
Information submitted regarding:
- Course Details
- Fees
- Batches
- Certifications
- Career Opportunities
Career Counseling Forms
Information relating to:
- Career Goals
- Professional Experience
- Educational Background
- Skill Assessment
Webinar Registrations
Information submitted when registering for:
- Workshops
- Webinars
- Events
- Masterclasses
Scholarship Applications
Where applicable, scholarship-related information may be collected for evaluation purposes.
Feedback Forms
Students may voluntarily provide:
- Reviews
- Suggestions
- Testimonials
- Course Ratings
- Satisfaction Surveys
5.Course Enrollment Information
When enrolling in Academy programs, we may collect:
Enrollment Data
- Course Selection
- Enrollment Date
- Batch Information
- Learning Preferences
- Enrollment Status
Student Progress Data
- Attendance Records
- Assignment Completion
- Quiz Results
- Examination Scores
- Project Submissions
- Certification Status
Academic Records
- Learning Progress
- Completion Status
- Assessment Results
- Mentorship Participation
This information helps us provide educational services, maintain records, improve learning outcomes, and issue certificates.
6.Payment Information
When making purchases through Academy platforms, information relating to transactions may be collected.
Payment Data May Include
- Transaction IDs
- Payment Status
- Payment Method
- Billing Information
- Enrollment Fees
- Subscription Information
Important Notice
Sampurn Digital Academy does NOT store:
- Credit Card Numbers
- Debit Card Numbers
- CVV Numbers
- Banking Passwords
- UPI PINs
- Net Banking Credentials
Payments are processed through authorized third-party payment processors.
Students should review the privacy policies of payment providers separately.
7.Automatically Collected Information
When visiting our website or using Academy platforms, certain information may be collected automatically.
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Screen Resolution
- Language Preferences
Usage Information
- Pages Viewed
- Click Activity
- Time Spent on Pages
- Navigation Behavior
- Referral Sources
Location Information
Approximate geographic information may be collected based on IP address for analytics, security, and service optimization purposes.
8.Cookies and Similar Technologies
The Academy may use:
- Cookies
- Pixels
- Tags
- Scripts
- Local Storage Technologies
These technologies help us:
- Improve Website Performance
- Remember Preferences
- Analyze Traffic
- Improve Security
- Personalize User Experience
- Measure Marketing Campaign Performance
Users may modify browser settings to disable cookies. However, some website functionality may be affected.
9.Information Collected Through Learning Platforms
Students may access learning resources through:
- Learning Management Systems
- Online Course Platforms
- Community Platforms
- Student Dashboards
The Academy may collect information relating to:
- Login Activity
- Course Access History
- Learning Progress
- Video Completion Rates
- Assignment Uploads
- Resource Downloads
- Community Participation
Such information helps improve educational quality and student success.
10.Assignment, Project and Portfolio Submissions
Students may voluntarily submit:
- Assignments
- Projects
- Portfolios
- Case Studies
- Marketing Campaigns
- Design Files
- Business Plans
- Presentations
The Academy may store, review, evaluate, and provide feedback on such submissions for educational purposes.
Students retain ownership of original work unless otherwise agreed in writing.
11.Source Code and Technical Submissions
Students participating in technical programs may submit:
- Source Code
- Applications
- APIs
- Scripts
- Databases
- Automation Workflows
- Technical Documentation
The Academy may review, test, evaluate, and store such submissions solely for educational, mentorship, assessment, support, and quality assurance purposes.
Students are responsible for ensuring submitted content does not violate intellectual property rights, confidentiality obligations, or applicable laws.
12.AI Tools and Automation Training
Courses may involve the use of:
- Artificial Intelligence Tools
- Automation Platforms
- APIs
- Large Language Models
- Third-Party Software Services
Students acknowledge that third-party providers may process information according to their own privacy policies.
The Academy does not control how external providers collect, process, store, or use information submitted through their platforms.
Students should avoid submitting confidential, proprietary, regulated, or sensitive information to third-party AI systems unless legally permitted.
13.Legal Basis for Processing Information
The Academy processes information for legitimate purposes including:
- Delivering Educational Services
- Managing Student Relationships
- Fulfilling Contractual Obligations
- Providing Student Support
- Maintaining Academic Records
- Issuing Certificates
- Improving Services
- Fraud Prevention
- Security Monitoring
- Legal Compliance
Information is processed only where reasonably necessary for such purposes.
14.How We Use Information
Sampurn Digital Academy may use collected information for legitimate educational, operational, legal, security, and business purposes.
Educational Services
Information may be used to:
- Process course enrollments
- Deliver educational content
- Manage student accounts
- Conduct assessments
- Track academic progress
- Provide mentorship services
- Issue certificates
- Maintain educational records
- Verify student identity
- Improve learning outcomes
Student Support
Information may be used to:
- Respond to inquiries
- Resolve technical issues
- Provide academic assistance
- Manage support requests
- Improve customer service
Service Improvement
Information may be used to:
- Improve course quality
- Develop new training programs
- Improve website performance
- Enhance user experience
- Conduct research and analytics
- Evaluate educational effectiveness
Business Operations
Information may be used for:
- Administrative functions
- Financial record keeping
- Security monitoring
- Fraud prevention
- Policy enforcement
- Legal compliance
15.Communication and Notifications
The Academy may communicate with users through:
- SMS
- Phone Calls
- Learning Platforms
- Community Platforms
- Mobile Notifications
Communications may include:
- Enrollment confirmations
- Course schedules
- Class reminders
- Assignment notifications
- Examination updates
- Certificate notifications
- Technical support
- Student announcements
- Service updates
Students are responsible for ensuring that contact information remains accurate and updated.
16.Marketing Communications
The Academy may send educational and promotional communications including:
- Course announcements
- New program launches
- Webinars
- Workshops
- Events
- Educational resources
- Newsletters
- Special offers
- Marketing campaigns
Users may unsubscribe from marketing communications through available unsubscribe options.
However, service-related communications may continue where necessary.
Examples include:
- Payment confirmations
- Class notifications
- Student support messages
- Legal notices
- Security alerts
17.WhatsApp, Telegram, Discord and Community Platforms
Students may receive access to private communities and networking groups.
These may include:
- WhatsApp Groups
- Telegram Groups
- Discord Communities
- Facebook Groups
- Student Forums
- Alumni Communities
Within such communities:
- Information may be visible to other participants.
- Users are responsible for information they voluntarily share.
- Community discussions may be monitored for moderation and support purposes.
- Community rules must be followed at all times.
The Academy is not responsible for personal information voluntarily disclosed by users within community environments.
The Academy reserves the right to remove participants who violate community guidelines.
18.Live Classes, Workshops and Recording Policy
To support educational quality and student learning, the Academy may record:
- Live Classes
- Workshops
- Webinars
- Mentorship Sessions
- Career Counseling Sessions
- Q&A Sessions
- Community Training Sessions
Recordings may include:
- Audio
- Video
- Screensharing
- Presentations
- Chat Messages
- Questions and Responses
By participating in Academy sessions, users acknowledge and consent to such recordings where permitted by law.
Recordings may be used for:
- Educational Purposes
- Quality Assurance
- Student Support
- Internal Training
- Future Learning Resources
- Program Improvement
All recordings remain the property of Sampurn Digital Academy.
19.Career Counseling and Mentorship Information
The Academy may collect and maintain records relating to:
- Career Counseling Sessions
- Resume Reviews
- Portfolio Reviews
- Interview Preparation Sessions
- Mentorship Discussions
- Student Career Goals
- Professional Development Plans
This information may be used to:
- Provide guidance
- Track student progress
- Improve mentorship quality
- Deliver personalized educational support
Career counseling information is treated as confidential educational information.
20.Testimonials, Reviews and Success Stories
Students may voluntarily provide:
- Reviews
- Testimonials
- Ratings
- Feedback
- Project Showcases
- Success Stories
- Achievement Updates
Where consent is provided, the Academy may use such content for:
- Website Content
- Social Media Marketing
- Educational Materials
- Promotional Campaigns
- Advertising Activities
- Case Studies
The Academy will make reasonable efforts to avoid publishing sensitive personal information without appropriate consent.
21.Analytics and Website Tracking
The Academy may use analytics technologies to better understand website usage and improve services.
Information collected may include:
- Traffic Sources
- Visitor Behavior
- Page Performance
- Session Duration
- Device Information
- Geographic Information
- Conversion Metrics
Such information helps us:
- Improve website usability
- Improve educational services
- Measure marketing performance
- Optimize student experiences
22.Google Analytics
The Academy may utilize Google Analytics and similar tools to understand:
- Website traffic
- Visitor behavior
- User engagement
- Content effectiveness
- Conversion performance
Google Analytics may collect information such as:
- IP Address
- Browser Information
- Device Information
- Session Data
Users may review Google's privacy practices through Google's official privacy documentation.
23.Advertising and Remarketing Technologies
The Academy may use advertising technologies including:
- Google Ads
- Meta Ads
- LinkedIn Ads
- YouTube Advertising
- Display Advertising Networks
These platforms may use:
- Cookies
- Tracking Pixels
- Conversion Tags
- Audience Matching Technologies
Such technologies help:
- Measure campaign performance
- Improve advertising relevance
- Deliver educational offers
- Reach interested users
Users may manage advertising preferences through applicable platform settings.
24.Meta Pixel and Advertising Technologies
The Academy may use Meta Pixel and related advertising technologies to:
- Measure advertising performance
- Understand user behavior
- Improve marketing campaigns
- Build custom audiences
- Analyze conversions
Meta and related providers may process information according to their own privacy policies.
The Academy does not control how such providers process information.
25.Data Sharing and Disclosure
The Academy does not sell personal information.
However, information may be shared where reasonably necessary for educational, operational, legal, or business purposes.
Information may be shared with:
- Service Providers
- Payment Processors
- Hosting Providers
- Learning Management Systems
- Email Service Providers
- Analytics Providers
- Customer Support Providers
- Security Service Providers
All such sharing is limited to legitimate purposes.
26.Third-Party Service Providers
The Academy may use third-party services to support operations including:
- Payment Processing
- Hosting Services
- Analytics Platforms
- Learning Platforms
- Email Marketing Systems
- CRM Systems
- Community Platforms
Third-party providers operate under their own privacy policies and terms.
The Academy encourages users to review those policies separately.
27.Certificate Verification and Student Records
The Academy may retain information relating to:
- Course Completion
- Certifications
- Attendance Records
- Academic Performance
- Student Identity Verification
Such information may be used to:
- Verify certificates
- Prevent fraud
- Respond to verification requests
- Maintain educational records
Verification may be provided where legally permitted.
28.Fraud Prevention and Security Monitoring
Information may be processed for:
- Fraud Prevention
- Security Monitoring
- Identity Verification
- Abuse Prevention
- Platform Protection
- Policy Enforcement
The Academy reserves the right to investigate suspicious activities that may threaten users, students, systems, or business operations.
29.Payment Disputes and Chargeback Investigations
In the event of payment disputes, chargebacks, fraud claims, or legal investigations, the Academy may retain and review:
- Enrollment Records
- Payment Records
- Attendance Data
- Service Access Logs
- Communication Records
- Support Tickets
- Course Access History
Such information may be used to demonstrate service delivery, investigate disputes, and protect legitimate business interests.
30.Data Security and Protection
Sampurn Digital Academy is committed to implementing reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include:
- Secure hosting environments
- Password protection systems
- Access control procedures
- Data encryption where applicable
- Security monitoring systems
- Regular software updates
- Restricted administrative access
- Authentication controls
While we take reasonable precautions to protect information, no website, platform, network, transmission method, or electronic storage system can be guaranteed to be 100% secure.
Accordingly, users acknowledge that they provide information at their own risk and understand the inherent security risks associated with internet-based services.
31.User Responsibilities
Users are responsible for:
- Maintaining the confidentiality of account credentials
- Protecting passwords and login information
- Ensuring devices used to access Academy services are secure
- Providing accurate information
- Updating information when necessary
- Reporting unauthorized access immediately
The Academy shall not be responsible for losses arising from:
- Weak passwords
- Shared accounts
- Unauthorized account sharing
- User negligence
- Device compromise
- Malware infections on user devices
32.Data Retention Policy
The Academy may retain information for as long as reasonably necessary to:
- Deliver educational services
- Maintain student records
- Verify certifications
- Support alumni services
- Resolve disputes
- Enforce policies
- Comply with legal obligations
- Prevent fraud
- Protect Academy interests
Different categories of information may be retained for different periods depending upon:
- Educational requirements
- Legal obligations
- Regulatory requirements
- Business needs
- Security considerations
Certain records may continue to be retained even after a student relationship has ended.
Examples may include:
- Certification records
- Financial records
- Academic records
- Attendance records
- Dispute records
- Security records
33.Data Deletion Requests
Users may request deletion of eligible personal information by contacting the Academy.
Upon receiving a request, the Academy may:
- Verify identity
- Review the request
- Determine applicable legal obligations
- Evaluate retention requirements
The Academy may decline deletion requests where information must be retained for:
- Legal compliance
- Financial records
- Tax requirements
- Certification verification
- Fraud prevention
- Security purposes
- Contract enforcement
- Dispute resolution
Deletion requests will be processed within a reasonable period where legally and operationally feasible.
34.User Rights
Subject to applicable laws, users may have rights relating to their personal information.
Such rights may include:
Right to Access
Users may request access to personal information maintained by the Academy.
Right to Correction
Users may request correction of inaccurate or incomplete information.
Right to Deletion
Users may request deletion of eligible information.
Right to Restrict Processing
Users may request limitations on certain processing activities where applicable.
Right to Withdraw Consent
Users may withdraw consent for marketing communications at any time.
Right to Object
Users may object to certain processing activities where permitted by law.
The Academy reserves the right to verify identity before processing requests.
35.International Users
Sampurn Digital Academy primarily operates from India.
Users accessing services from outside India acknowledge and agree that:
- Information may be processed in India.
- Information may be stored in India or other jurisdictions used by service providers.
- Data protection laws may differ between jurisdictions.
By using Academy services, international users consent to such transfers, storage, and processing.
36.Children's Privacy
Academy services are generally intended for individuals aged 18 years and above.
Where minors participate in Academy programs:
- Parent or guardian consent may be required.
- Parents or guardians may be responsible for supervision.
- Additional verification measures may be implemented.
The Academy does not knowingly collect personal information from children in violation of applicable laws.
If information relating to a child has been collected improperly, reasonable efforts will be made to address the matter upon notification.
37.Business Transfers and Corporate Transactions
In the event of:
- Merger
- Acquisition
- Corporate Restructuring
- Sale of Assets
- Reorganization
- Investment Transactions
- Business Transfers
information maintained by the Academy may be transferred as part of the transaction, subject to applicable legal obligations and confidentiality requirements.
Any successor entity shall be expected to maintain appropriate privacy protections.
38.Security Incidents and Breach Response
Despite reasonable security measures, security incidents may occur.
In the event of a significant security incident, the Academy may:
- Investigate the incident
- Take corrective actions
- Mitigate risks
- Protect affected users
- Cooperate with authorities where required
- Comply with applicable legal obligations
The Academy reserves the right to determine the appropriate response based on the nature and severity of the incident.
39.Intellectual Property Protection and Compliance
The Academy may process information where necessary to:
- Protect intellectual property rights
- Investigate unauthorized sharing of materials
- Prevent misuse of Academy resources
- Enforce Terms & Conditions
- Protect educational content
- Protect student communities
Such actions shall be conducted in accordance with applicable laws and legitimate business interests.
40.Legal Compliance and Law Enforcement Requests
The Academy may disclose information where reasonably necessary to:
- Comply with legal obligations
- Respond to court orders
- Respond to government requests
- Enforce contractual rights
- Protect Academy interests
- Protect users
- Prevent fraud
- Investigate unlawful activities
Disclosure shall be limited to information reasonably necessary for the applicable purpose.
41.Third-Party Links and External Websites
Academy websites, emails, courses, or resources may contain links to third-party websites and services.
The Academy is not responsible for:
- Third-party content
- Third-party privacy practices
- Third-party security measures
- Third-party policies
Users should review the privacy policies of external websites independently.
42.Changes to This Privacy Policy
Technology, educational services, legal requirements, business operations, and industry standards may evolve over time.
Accordingly, Sampurn Digital Academy reserves the right to:
- Update
- Modify
- Replace
- Amend
- Revise
- Expand
this Privacy Policy at any time.
Updated versions shall become effective upon publication on the Academy website unless otherwise specified.
Continued use of Academy services after updates constitutes acceptance of the revised Privacy Policy.
43.Contact Information
For privacy-related questions, concerns, requests, or notices, users may contact Sampurn Digital Academy through the official contact information published on the Academy website.
Users should include sufficient information to allow identification and processing of requests.
44.Entire Privacy Understanding
This Privacy Policy forms part of the overall legal framework governing the use of Academy services and should be read together with:
- Terms & Conditions
- Disclaimer
- Refund & Cancellation Policy
- Student Code of Conduct
- Cookie Policy
Where conflicts arise, applicable legal requirements shall prevail.
45.Consent and Acknowledgment
By accessing the Academy website, enrolling in courses, attending classes, participating in mentorship programs, joining student communities, submitting information, or otherwise using Academy services, you acknowledge and agree that:
- You have read this Privacy Policy.
- You understand this Privacy Policy.
- You consent to the collection and use of information as described herein.
- You understand how your information may be processed.
- You agree to the storage and handling of information for educational, operational, legal, security, and business purposes.
- You understand your rights and responsibilities regarding personal information.
- Your continued use of Academy services constitutes ongoing acceptance of this Privacy Policy.